Customer experience representative

Canada·Edmontonmid

OtherCustomer Experience Representative

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Quick Summary

Key Responsibilities

1. Ensures excellent customer experience: Receives and processes customer orders directed to the CEC (phone, emails, fax, in, fax, myairliquide.ca etc).

Requirements Summary

Tracks pending/unbilled shipping orders in the system. Processes and confirms shipping orders. Communicates with logistics/dispatch for adequate replenishment of cylinders.

Technical Tools

OtherCustomer Experience Representative

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Air Liquide, we RESPECT, HONOR and VALUE diversity.

The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada’s 3C’s of Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/she is responsible to respond to all customers inquiries (orders, general support, web requests, invoicing and technical) in order to promote and deliver profitable sales growth.

Responsibilities

~1 min read

Requirements

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Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field
Specialized knowledge: Ring Central, Computer systems, Google Suites, ERP, CRM
Experience: 2 to 5 years of experience in a call center environment

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.