Customer Service Analyst - Intern

As part of InnoTech, the AL Maritime activity connects a wide range of global markets to essential molecules across borders and oceans. Air Liquide Maritime is organized along four business units, namely Offshore Energies, Cryogenic Supply, Global Rare Gases and Global Helium, and is also supporting OCEOS, a joint venture to offer CO2 shipping and barging services for CCS projects across Europe. The organisation has grown significantly over the last few years and regroups 10 sites located in 9 countries with more than 200 employees.

Air Liquide Maritime Sdn Bhd specializes in cryogenic tank and equipment rental for the offshore and maritime industries as well as in cryogenic transport of molecules, and provides a full range of repair and testing services.

• Customer Care: Help respond to routine customer and sales team inquiries in a friendly and timely manner.

• Account Setup: Assist with creating new customer profiles and keeping account details accurate and up to date.

• Issue Resolution: Work alongside our team to help look into customer questions and ensure smooth, happy outcomes.

• Order Handling: Learn the basics of order management by helping enter sales orders and prepare draft price quotations.

• Billing Support: Assist with generating and sending out standard billing documents, such as sales invoices and delivery notices.

• Internal Coordination: Stay in touch with internal team members to help check on order progress and keep everything moving smoothly.

• Finance Assistance: Support the finance team with light administrative tasks, such as following up on invoice statuses and clarifying basic pricing details.

• Month-End Support: Help the team stay organized during month-end administrative reviews and record updates.

• Procurement Basics: Get practical experience with internal buying tools by helping submit simple purchase requests and tracking receipt confirmations.

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  A friendly, supportive space to learn real-world business administration and customer service skills.

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  Hands-on exposure to how orders, billing, and basic finance processes work within a company.

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  Great practice collaborating with friendly teammates across sales, finance, and operations.

• Diploma or Bachelor's degree in Business administration or any related field

• Excellent communication skills (English written and verbal), proficiency in relevant software (Microsoft), and the ability to work effectively in a team environment. 

• self-motivated and able to work in a team-oriented, collaborative and international environment

**We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.**

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.