HR Service Desk Analyst (Korean Speaker)

(A) HR Shared Service Operations

• Help and educate HR Shared Service Centre customers to navigate through Tier 0 (self-help) materials & functionality where assistance is required.
• Resolve enquiries leveraging on knowledgebase documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement.
• Provides regular status updates to customer and maintain customer contact until request is resolved and actively follow up on outstanding items and obtain feedback on resolution from the customers.
• Guide customers through troubleshooting, navigating the company systems or services.
• Assume ownership for cases and update the resolution accurately and on a timely basis in the case management system.
• Properly escalate complex enquiries to the next level of support or relevant subject matter experts.
• Helps to identify gaps in current knowledgebase and processes and highlight for improvements, actively participate in process / system enhancement.

(B) HR Shared Service Transition

Support transition activities of a HR Shared Service which includes the following but not limited to:

• Transition activities across APAC ensuring compliance to standardized processes as well as statutory regulations.
• Support the enhancement and implementation of HR Shared Services supporting tools and technologies
• Support key activities (i.e. new service, new module, training and etc) for a successful transition to the shared service center.
  

The successful candidate should have:

• 1 - 3 years experience in a shared service centre or customer service oriented environment, preferably in a HR services environment. Fresh graduates are welcome to apply.
• Degree in Human Resource Management/Business Administration or equivalent.
• Comfortable working in fast-paced environment.
• Strong communication skills in English & Korean, both written and spoken as the role requires candidates to manage Korean speaking stakeholders/employees
• Great active listening skills, customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues.
• Knowledge and skill in the use of Microsoft Office / Google suite of software / Workday / ServiceNow / 3CX.

Other Information:

• Office Location: Level 17, 1Powerhouse
• Accessible via MRT & LRT 3 (Bandar Utama station)

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At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.