Seppic - Quality and regulatory Officer

• Ensures the implementation and compliance of the quality procedure within the stakeholders in the zone
• Handling of customer complaints by coordinating with cross functional representatives.
• Prepare a monthly report on "Customer Complaints" highlighting the difficulties, the critical or recurring complaints.
• Answer customer requests with the target of closing them within 7 calendar days (Questionnaire, statements)
• Coordinating and signing of the Quality agreements with the customers.

• Timely knowledge of the latest regulations of the zone.
• Represent zone requirements to the Corporate Regulatory Affairs
• Review and answer the regulatory requests sent by the zone customers.
• Coordinate with the Corporate regulatory team to arrange all the relevant documentation for business operations.
• Prepare and sign the official regulatory documents as the regulatory Officer and maintain all the mandatory certifications accurate and validated (as per the region's regulations).
• Validate & ensure the regulatory compliance and quality assurance of our partners
• Work with the corporate regulatory team to register new products in the zone by identifying, collecting, preparing local regulatory documents, preparing dossiers and filing to the regional regulatory authority.

• Sales support for the zone in samples and customer related matters.

Bachelor Degree

Significant pharmaceutical background

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.