Service Delivery Lead LATAM

Brazil·São Paulolead

OtherService Delivery Lead

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Operations and Delivery Management Functions as the primary contact for the LATAM region, reporting to the local Site Infrastructure Operations Manager. Guide high-priority escalations and incidents,

Technical Tools

OtherService Delivery Lead

Hello, candidate! At Air Liquide, we value inclusion and diversity, so we are pleased to inform you that you are participating in an anonymous selection process, meaning that no personal information will be available. Your assessment will be based on your technical skills and, later, in your behavioral interview. Please fill out all fields of your application with as much detail as possible, remembering that this is essential for your assessment in the anonymous selection process.

Through the passion and diversity of its people, Air Liquide leverages the energy and environmental transition, healthcare changes and digitalization, and delivers greater value to all its shareholders.

Join us for a stimulating experience: you will find a world of learning and development opportunities where creativity is at the heart of what we do, in an open, collaborative and respectful environment.

We are seeking a collaborative and experienced Service Delivery Lead to oversee and optimize the delivery of IT services across the LATAM region. This role will ensure consistent, high-quality service, foster strong customer relationships, and advance continuous improvement initiatives across our regional ecosystem.

Global Infrastructure and Operations (GIO) Air Liquide provides infrastructure and IT services to our internal business worldwide.

Within GIO and particularly in the Site Infrastructure (SI) department, the candidate will contribute through the following responsibilities:

Qualify the customer’s requests, needs, and organizational contexts.

Identify needs for ITSM evolution and share critical needs with the SI Service Delivery Manager.

Ensure the service delivery plan and services are delivered in compliance with GIO Site Infrastructure processes and commitments, ensuring process consistency is maintained across the Americas Hub.

Adapt service management processes and foster governance to deliver high-quality, sustainable operational SI performance.

Determine the frequency and content of metric reporting required.

Contribute to shared best practices and tools for service delivery management and operations.

______________________________

Requirements

~1 min read

Nice to Have

~1 min read

At Air Liquide, we are committed to building a diverse and inclusive workplace, which means that, regardless of your gender identity, sexual orientation, color, age, religion, nationality or disability, we value a work environment made up of true stories, built by true people.
Our processes reflect this, being diverse and free from any prejudice, therefore, we do not collect information such as date of birth, gender, marital status or full address in our selection stages. If this information is sent, it will be disregarded.

We strongly believe that a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Here you can be you!!