Application Analyst - Salesforce

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

• →User Management & Security: Managing user licenses, profiles, permission sets, and roles to ensure secure access control.
• →System Configuration & Customization: Developing custom apps, objects, fields, page layouts, record types, and custom settings to align with business processes.
• →Design page layouts, Lightning record pages, and compact layouts to improve user experience and productivity.
• →Install and configure third-party applications from the Salesforce AppExchange.
• →Automation & Workflow: Using declarative tools like Flow Builder, validation rules, and approval processes to reduce manual tasks.
• →Data Management: Importing, exporting, cleaning, and updating data to maintain high integrity. Perform regular data cleansing, deduplication, and bulk imports/exports using tools like Data Loader.
• →Reports & Dashboards: Creating actionable analytics and visual tools for team performance monitoring. Create custom reports and interactive dashboards to track Key Performance Indicators (KPIs) and drive data-informed decisions
• →Support & Training: Serving as the technical point of contact to troubleshoot user issues, manage support tickets, and provide training on new features.
• →System Optimization & Maintenance: Evaluating new Salesforce releases, managing AppExchange apps, and maintaining data storage. 

• Declarative Tools: Use tools like Flow Builder (primary), Validation Rules, and Approval Processes to automate repetitive manual tasks.
• Requirement Translation: Collaborate with stakeholders to turn business needs into functional technical solutions.

Platform Maintenance:

• Release Management: Stay updated on Salesforce's thrice-yearly releases (Winter, Spring, Summer) and test new features in Sandbox environments before rolling them out.
• System Health: Conduct regular audits and health checks to optimize system performance and security

• Handling BAU activities such as Incident Management, adhoc requests/queries, Data manipulation (cleaning/updating records), Basic configuration (field updates, page layout tweaks). 

Required Skills & Experience

Technical Expertise

• 4+ years architecting solutions on Salesforce (Sales Cloud required; Service, Experience, CLM a plus).
• Strong knowledge of Salesforce data model, metadata architecture, integration options, API limits, and platform constraints.
• Experience with multi cloud architectures and largescale enterprise environments for Manufacturing Industry.
• Familiarity with integration platforms, middleware patterns, and enterprise data flows.

Functional & Program Skills

• Ability to interpret global business processes and translate them into future state designs.
• Experience working with a System Integrator and managing design alignment from the client side.
• Strong understanding of governance, DevOps, environments, and release management.

Soft Skills

• Exceptional communication and executive level presentation abilities.
• Strong influencing skills across technical and non‑technical teams.
• Ability to balance strategic architecture with practical delivery constraints.

Preferred Qualifications

• Salesforce certifications (e.g., Application Architect, System Architect, CTA, Sales & Service Cloud Consultant).
• Experience with CLM solutions such as Agiloft or similar technology.
• Background supporting global, multiregional Salesforce deployments.

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.