Simulator Support Officer

• Play a Key Role in Supporting the Training of Australia's Future Air Traffic Controllers
• 2-Year Fixed-Term Opportunity
• Melbourne

Play a vital role in delivering high-fidelity simulation training that supports the development of Air Traffic Controllers and the safe, efficient operation of Australia's airspace. Working within a collaborative and innovative training environment, you will help create realistic simulation experiences that build capability across Airservices' operational workforce.

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia’s skies and keep it amongst the safest in the world.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

As a Simulator Support Officer, you will deliver simulation exercises by performing the role of a simulator pilot, simulator air traffic control, and fulfil coordination as other agencies. You will create realistic training scenarios and adapt simulations in real time to achieve training objectives. Our instructors, trainees and other stakeholders are the direct beneficiaries. Training is a key enabler for ongoing workforce capability development in air traffic services and presents an exciting platform for innovation and new technologies. 

Our team enjoy working in our fast paced and dynamic environment where they have the ability to influence and contribute to the success of our ongoing training programs and project initiatives.  

You will be welcomed into a group of highly engaged, collaborative, supportive and initiative-taking individuals looking to make that positive contribution to the training of Air Traffic Controllers.  

This is a full-time two-year contract position. Shifts will typically fall between 07.00am – 8:30pm Monday to Friday.  

Please see the link below to view the full Position Description:  

 SSO Level 1 - PD Mel.pdf

You are a proactive and adaptable professional who enjoys working in a fast-paced dynamic environment and can process multiple sources of information simultaneously. You communicate effectively, remain calm under pressure and have a strong attention to detail. 

Our highly capable current Simulation Support Officers come from varied backgrounds, you may be someone looking for a shift in your emerging technology career, be passionate about Aviation or a university graduate considering something different to your field of study. 

The successful applicant will possess the following competencies, skills and qualifications:

Essential Skills  

• Must hold, maintain, or be able to attain ICAO English Language Proficiency at level 6 or its equivalent. 
•  Swift and precise analytical thinking, with proven capabilities to assess and action varied information accurately.  
• Speed and accuracy with PC equipment. Critical to success is being able to be at least one step ahead of a fast-paced simulation environment using pc-based equipment. 
•  Proven ability to work harmoniously and communicate effectively within a team framework.  
•  Seamless adaptation to changing environments and workloads.   
• Proven ability to interpret, evaluate, and act upon data or information, adhering to stringent procedures and tight time frames.  
•  Competence in performing mental arithmetic accurately and expediently.   
• Monitor and action a variety of targets and simulated agencies to build a realistic simulation environment.  

 Desirable Skills, Experience and Qualifications  

• Demonstrated proficiency with prevalent IT software, notably Microsoft Office Suite, and eagerness to embrace and apply new technologies. 
• General understanding or appreciation of aircraft performance and Air Traffic procedures and radiotelephony. 
• Possession of or pursuit towards aviation qualifications, either via flying experience or tertiary studies (Highly Desirable).  

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an ASIC is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) 29 Nov 2026.

Advertised: 10 Nov 2026 12:00 AM AUS Eastern Daylight Time
Application close: 29 Nov 2026 11:55 PM AUS Eastern Daylight Time

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