Senior IT Analyst

Become a part of Thailand’s no.1 Boardband Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

• Monitor and support Fibre Mobile Application and AI Smart Home Services (mobile apps, cloud platforms, IoT device management systems)

• Perform routine system health checks and preventive maintenance to ensure high availability, stability, and performance of Fibre Mobile Application and Smart Home services

• Support AI-driven features by tuning model performance, feedback loops, optimize performance of AI models and system response (e.g., automation, voice control, behavior analytics)

• Monitor APIs, data flows, third-party service integrations and IoT device connectivity, communication protocols (MQTT, REST API)

• Analyze and Troubleshoot customer problems related to app usage or device behavior device integration issues (sensors, gateways, smart devices)

• Detect, Resolve system/application issues impacting smart home services and perform root cause analysis (RCA) and implement preventive actions

• Support deployment by validate releases through testing before production rollout of new features, patches, and AI model updates,change management processes, maintain documentation

• Ensure data quality and integrity to support reliable AI processing, identify opportunities to automate monitoring and incident response, and drive continuous improvement of AI-driven services

• Work closely with AI engineers, developers, IoT teams, and cloud engineers and ensure compliance with IT security policies, support vulnerability assessments, patching, and monitor access controls