Quality Assurance Manager

The Quality Assurance Manager leads and directs all Quality Assurance activities related to Customer Quality, Plant Quality, and Supplier Quality within an automotive manufacturing environment. This position is responsible for

establishing quality strategy and Hoshin objectives, maintaining customer and regulatory requirements, driving problem resolution and continuous improvement and developing the Quality Assurance organization.

The incumbent is expected to perform the following functions that the company has determined are essential to this position:

• →Establish and manage Quality Assurance Hoshin Kanri objectives, strategies, targets, and performance indicators.
• →Develop, implement, and maintain Quality Assurance policies, procedures, standards, and systems.
• →Lead quality activities for new product launches, HVPT, SOP, and initial production control, including customer submissions, inspection planning, pilot production, reliability testing, and process reviews.
• →Manage customer, supplier, and internal quality concerns, including containment, root cause investigation, corrective actions, countermeasures, reporting, and effectiveness verification.
• →Maintain mass-production and field quality performance, including QPR/QIR activity, recurring issue prevention, and continuous improvement.
• →Develop and maintain inspection plans, quality standards, product quality data, and product disposition/shipment controls.
• →Ensure effective engineering and process change control, including ECI and quality verification requirements.
• →Maintain strong customer quality relationships through effective communication, rapid response, and timely resolution of concerns.
• →Ensure appropriate supplier and incoming material quality controls and support supplier quality improvement.
• →Promote effective measurement systems, including MSA, GR&R, calibration, and control of measuring equipment.
• →Maintain applicable automotive Quality Management System certification, customer-specific requirements, and internal, customer, and certification audit processes.
• →Ensure products and manufacturing processes comply with customer drawings, specifications, standards, AIAG requirements, and product approval processes.
• →Lead structured problem solving and continuous improvement while promoting cross-functional collaboration with Manufacturing, Engineering, Maintenance, Production Control, Purchasing, and suppliers.
• →Develop and manage the Quality Assurance budget and prepare quality performance information for management reviews.
• →Perform responsibilities in accordance with company safety, security, environmental, and work standards, and perform other related duties as assigned.

The Quality Assurance Manager will have direct supervision of the Quality Assurance team to include Assistant Managers and Specialists.

• Strong leadership, coaching, and team-development abilities.
• Customer-focused with a strong sense of urgency and accountability.
• Strong analytical, problem-solving, and risk-based decision-making skills.
• Demonstrated ownership and persistence in resolving complex quality issues.
• Strong cross-functional communication and collaboration skills.
• Ability to remain calm, objective, and decisive under pressure.
• Continuous-improvement mindset focused on prevention, standardization, and sustainable countermeasures.
• Ability to balance customer expectations, product quality, manufacturing requirements, and business priorities.

• Engineering Experience in die casting, machining, assembly would be relevant experience.
• Automotive manufacturing experience strongly preferred, including machining and/or assembly operations.
• Experience with customer, plant, and supplier quality management, including new product launches and mass-production support.
• Working knowledge of IATF 16949, AIAG Core Tools, APQP, PPAP, PFMEA, Control Plans, SPC, MSA/GR&R, GD&T, and structured problem solving.
• Experience managing customer quality concerns, audits, corrective actions, and supplier quality issues.

 Education/Training/Certifications

• Bachelor’s degree in Quality, Mechanical, Manufacturing, Industrial Engineering, or a related technical field or equivalent relevant experience.
• Minimum seven (7) years of relevant manufacturing experience, with significant experience in Quality Assurance or Quality.
• Minimum three (3) years of leadership or management experience in a machining and assembly environment.

• Approximately 0 %
• Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs. 

With reasonable accommodation:

• Must be able to operate a personal computer, telephone, and other office equipment.
• Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).
• Must be able to work effectively in a fast-paced environment.
• Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
• Must be able to operate as an effective team member.
• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.

• Must maintain an acceptable attendance record.
• Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.

Candidates must be legally authorized to work in the United States. This position is not eligible for immigration sponsorship. Applicants must be able to work in the U.S. without the need for current or future employer-sponsored work authorization.