Telecaller

Job Title: Tele caller – Operations Support Location: Kirti Nagar, New Delhi Salary: INR 1,80,000 – INR 3,00,000 per annum Employment Type: Full-Time About our client: Our client is a fast-growing fintech company offering services such as Domestic Money Transfer (DMT), AEPS, Bill Payments, POS Machines, CMS, and other digital financial solutions. We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners. ? Key Responsibilities ? Calling & Customer Communication ∙Make calls to customers, retailers, and channel partners ∙Explain company products like DMT, AEPS, Bill Payments, POS, etc. ∙Follow up on pending documents, KYC, and operational requirements ? Operational Support ∙Coordinate with the operations team for onboarding and updates ∙Collect and update customer/partner information in the system ⚠️ Issue Resolution ∙Identify customer concerns and escalate when required ∙Ensure proper follow-up until resolution ? Reporting ∙Maintain daily call records, feedback, and follow-ups ∙Share updates and insights with the operations team ✅ Requirements Experience ∙6 months to 2 years in telecalling / customer service / telesales ∙Fintech or banking experience is a plus Education ∙Preferred: Graduate Skills ∙Good communication skills in Hindi (basic English is a plus) ∙Confident and customer-friendly approach ∙Strong follow-up and coordination skills ∙Basic knowledge of fintech services (preferred) ✨ Why Join Us? ∙Work with a growing fintech company ∙Learning and career growth opportunities ∙Supportive team environment ∙Incentive