Customer Service Senior Associate

Jordansenior

Customer SupportCustomer Service Representative

2 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

To negotiate and promote the values and terms of the product or service that FS provide to customers. Follow up with the customer on periodically bases, to check the customer’s needs, suggestions,

Requirements Summary

1-2 years of experience in a similar field. Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers.

Technical Tools

Customer SupportCustomer Service Representative

What you’ll do:

To negotiate and promote the values and terms of the product or service that FS provide to customers.
Follow up with the customer on periodically bases, to check the customer’s needs, suggestions, feedback on the provided service and products.
Promote the new products over phone for the related customers and as per the direction of the section head.
Receive and report the customer’s complaint and to help in responding to it at a short period of time.
To manage FS accounts and maintain good client relationships.
Promote FS products and services for the potential customers to increase the existing customers’ database.

Qualifications, Experience, Knowledge:

1-2 years of experience in a similar field.
Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers.
Flexible and creative in dealing with customers. They must represent the company in a positive light at all times.
persuasive and highly motivated
Patient and persistent.
Advanced written & spoken English language.
Willing to learn.
Well organized, methodical, structured, analytic, and good problem solver.
Multi-cultural work experience.
Good knowledge in MS – Excel (PM is preferable).