Call Center Supervisor

We are seeking an experienced Call Center Supervisor to join our team in UAE.

• Native Arabic speaker
• Excellent English communication skills
• Minimum 3–5 years of experience in a Call Center Supervisor role
• Proven experience managing and leading call center teams
• Strong customer service and complaint-handling skills
• Ability to monitor KPIs and team performance
• Strong reporting, coaching, and problem-solving abilities
• Proficient in Microsoft Office and call center systems

• →Supervise and support call center agents
• →Monitor daily operations and service quality
• →Handle escalated customer inquiries and complaints
• →Conduct team coaching and performance reviews
• →Prepare operational reports and performance analysis
• →Ensure achievement of departmental KPIs and targets