Financial Services Officer I

Description

- Assists Members with financial needs including opening and closing accounts, transferring funds, issuing debit cards, and resolving issues; serves as a resource to the retail branch TEAM, and may conduct teller transactions when necessary

- Under general guidance, confers with Members and provides recommendations and guidance related to lending needs; conducts initial review of loan requests and provides appropriate information to underwriters for review; communicates lending decisions with Members

- Supports branch Member retention and relationship development through regular contact with existing and potential Members; through contact with Members, will develop sales leads and cross-sell additional products and services

- Serves as a source of information on membership requirements, services, and rights; maintains a thorough, working knowledge of Alabama One products and services

- Utilize communication skills during moments of member engagement to uncover and identify service and product needs making appropriate suggestions as needed

- Ensures appropriate records are maintained and required reports are prepared

- Proactively facilitates member interactions, answers inquiries, identifies needs to make suggestions for products and services accordingly, makes referrals to partners as needed.

- Operates in a manner which is consistent with Alabama One’s mission statement. 

- Projects a professional appearance and observes the credit union dress code as defined in the Employee Handbook. 

- Support client relationship management through member service focused interactions that encourage retention and loyalty.

- Maintains confidentiality of sensitive information regarding credit union records, personnel files and internal matters.

- Assists with safe deposit box rental agreements and assists members with access to safe boxes as needed.

- Ensure all established policies and procedures are followed during completion of operational tasks to minimize and mitigate risks.

- Leverage various risk management tools and technologies to help in identifying, analyzing, and monitoring risks, enabling proactive decision-making in the new member on-boarding process. 

- Partners with Market Manager to help identify loan opportunities for new and existing members.

- Engage in ongoing training conducive for job role to enhance skills, maintain proficiency levels, and help improve overall job performance. 

- Assist with operational assignments such as, but not limited to, reviewing mobile and ITM checks for potential holds, reviewing exception reports, data integrity actions, queue management, deposit account audits & corrections, and account maintenance projects assigned by the Operations Team.

- Assists management in the handling of customer dissatisfaction, seeks to resolve appropriately. 

- Maintains a dependable record of attendance and timeliness.

- Assists teller team within the branch during short-staffed situations to maintain and ensure service quality.

- Other duties as assigned.

Requirements

- High School Diploma/GED

- 2+ years of experience in financial services, banking, or customer-facing financial roles

- Available for travel 

- Effective communicator

- Exhibit excellent teamwork with a positive, professional demeanor

- Proficiency in MS Office and familiarity with financial software

- Ability to quickly learn and maintain up-to-date knowledge of Alabama One products and services, including consumer loans and procedures related to new account sales

- Bachelor's Degree

- 2–5+ years in financial services, banking, or lending, with a proven track record of meeting lending goals