IT Quality Assurance Senior Specialist

Duties and Responsibilities: Issue Management Triage & Prioritization: Lead the triage process by collaborating with stakeholders to prioritize defects based on risk assessment and business impact, ensuring high-value resolutions, and ensure timely resolution according to business impact. Stakeholder Collaboration Cross-Functional Leadership: Facilitate calibration sessions and technical meetings across all organizational levels to align on system stability and quality standards. Reporting & Analytics Operational Intelligence: Analyze performance drivers and technical changes to provide actionable insights. Deliver high-level dashboards and reports (Weekly/Monthly/Annual) to senior management. Quality Strategy Framework Design: Partner with QA leadership to design and implement Quality Gates, and refine quality rules, guidelines, and monitoring limits within the CI/CD pipeline to ensure consistent service delivery. Continuous Improvement Process Optimization: Leverage customer feedback and performance data to recommend and implement process improvements that enhance the end-to-end user experience. Performance Tracking: Manage individual and team performance tracking using ITSM tools (Jira, ManageEngine, etc.) to ensure accountability and KPIs are met and Implement Predictive Analytics to forecast potential system bottlenecks before they occur. Risk Mitigation & Training: Conduct Root Cause Analysis (RCA) and Hazard Analysis, to prevent recurring issues, and Develop training materials to improve the team on quality best practices. Requirements Job Requirements: •Bachelor’s degree in computer science, Information Technology, BIS, or a related field. •3 - 5 years of Experience in a similar role. •Strong proficiency in data analysis and reporting tools (e.g., Microsoft Excel, Power BI, Python). •Working knowledge of quality assurance methodologies, tools, and best practices. •Familiarity with AI tools is an advantage. •Understanding of incident management, defect tracking, and root cause analysis (RCA). •Exposure to ITSM tools (e.g., Jira, ManageEngine) is preferred. •Basic understanding of performance monitoring, KPIs, and service quality metrics. •Knowledge of CI/CD quality controls and monitoring concepts is a plus. •Certificate in Quality Assurance, ISO 27001, ITIL Foundation, Six Sigma (Green/Black Belt), or Lean Management is a plus. Job Competencies: •Excellent Analytical Thinking & Problem Solving •Attention to Detail •Communication & Presentation Skills •Excellent problem-solving and root cause analysis capabilities •Adaptability & Continuous Learning •Accountability & Ownership