L1 Senior IT Technical Support Engineer

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt. At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth. We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community. Monitor and maintain systems, to ensure that services run smoothly, and disruptions are minimized. Provide guidance on payment platforms ensures users can use them efficiently, reducing user-related errors or support requests. Work closely with developers and operations personnel to resolve bugs, glitches, and system problems efficiently. Assist users in navigating and using payment systems correctly, to ensure smooth transactions. Document all configurations, system changes, and issues for future reference and compliance purposes, to maintain accurate and detailed records that support efficient troubleshooting and ensure system stability. Maintain a log of both internal system problems and external issues to ensure they are addressed and resolved. Address missed vouchers by ensuring they are either refunded or reprocessed, to ensure financial accuracy and customer satisfaction. Requirements 2-4 years in Technical Support, Preferred experience in E-payments platform. Keen attention to detail to monitor systems effectively and identify subtle changes. Strong SQL/PL SQL knowledge. Strong Linux (scripting, searching, operate, ….). Accepting On-call process. Ability to work in a team environment and support colleagues Benefits Embark on an exciting journey with the Fin-Tech Experts. Join a workplace that actively encourages and supports all talents. A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.