Field Service Technician

United StatesNormalmid

Field Service TechnicianSkilled Trades & Field Services

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Quick Summary

Overview

Alamo Group offers competitive pay and a wide range of employee benefits including: Medical, Dental,

Technical Tools

Field Service TechnicianSkilled Trades & Field Services

Alamo Group offers competitive pay and a wide range of employee benefits including:

Medical, Dental, and Vision Coverage
401(k) Retirement Savings Program with a Company Match
Profit-Sharing
Paid Vacation, Sick Leave, and Holidays
Company Paid Short and Long-Term Disability Programs
Wellness Programs
Employee Assistance Programs
Training and Development Programs
Employee Tuition Reimbursement and Dependent Scholarship Programs
And much more!

Position Summary:
Under minimal supervision, the Equipment Service Technician inspects, and services heavy duty snow removal
equipment assuring product performance, addresses and resolves questions and problems regarding products,
develops and conducts training and service programs in the operation and maintenance of products.

Essential Functions of the Job:
• Service company products at customer sites, dealers, or Alamo facilities; testing, troubleshooting and
adjusting as needed.
• Provide technical support to customers in person and occasionally over the telephone, addressing and
resolving questions and problems.
• Communicate with appropriate company employees regarding product problems, root cause and corrective
actions in accordance with company’s quality management system.
• Complete all required records and documentation for customers and for the company.
• Work from extensive wiring diagrams; blueprints, specifications, & layouts.
• Use a variety of electrical testing and gauging devices and equipment.
• Perform pre-delivery inspection, set-up and testing of equipment.
• Provide delivery and in-service start-up of equipment.
• Conduct training and service programs in the operation and maintenance of equipment for customer
employees.
• Perform assembly operations on a variety of heavy-duty snow removal products.
• Select, cut, form and install wiring in accordance with specifications.
• Utilize hand and pneumatic tools.
• Install hydraulics and check for pressure and leaks.
• Operate overhead hoists.
• Proceed with minimal supervision & direction.

Knowledge, Skills and Abilities (KSA’s):
• High degree of accountability to commitments and to the business objectives.
• Ability to read and understand blueprints, drawings and schematics; electrical and hydraulic.

• Ability to understand harness diagrams.
• Ability to fabricate parts as needed.
• Basic understanding of design and electrical principles for mobile equipment. Ability to troubleshoot
electrical circuitry.
• Requires a basic mechanic tool set to successfully perform the job.
• Ability to communicate effectively with customers, vendors, managers and employees.
• Proficiency with personal computers, MS Office and other technology (smart phone, etc.)
• General understanding and experience working with fluid power, automotive circuitry and micro-processor
controls.
• Ability to work overtime and/or including weekends and holidays, as needed.
• Ability to travel extensively year-round. Up to 95% travel in the USA and Canada.
• Must have a valid US Passport, or the ability to obtain one.
• Ability to be “on-call” 24/7 during winter season.

Education and Experience:
• A minimum of 5 years previous experience as an industrial mechanic / heavy equipment technician.
• Previous work experience in a role that requires travel.
• Technical or associate’s degree in electro-mechanical technology or Automotive Technology strongly
preferred.

Working Conditions:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of the job.
While performing the duties of this job, the employee is frequently required to work and travel in all types of
weather. The employee is required to stand continuously, and walk frequently; use hands to finger, handle or
feel and reach with hands and arms. The employee must lift and/or move up to 50 pounds, be able to move and
change positioning frequently, including crouch, bend and twist. Specific vision abilities required by this job
include close vision, distance vision, color vision and ability to adjust focus. Standing, walking and some lifting
while traveling. Use of vision, hearing, keyboarding and verbal communication is required