Customer Service Representative

Be an essential element to a brighter future. 

We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet. 

Albemarle is hiring for a Customer Service Representative]. This position is hybrid and located in Dalian.

• →

  Follow Albemarle’s order fulfillment processes for order entry, product availability determination, customer confirmation, processing, and invoicing using the Albemarle Enterprise Software system (SAP)

• →

  Drive the order fulfillment process as liaison between external customers and internal Albemarle resources including shipping locations, Planner/master scheduler, Manufacturing, Logistics, Business, Sales, and Health Safety & Environmental (HS&E)​

• →

  Document Customer complaints and feedback in the Customer Feedback/Incident reporting database

• →

  Participate in order fulfillment process improvements by identifying and documenting internal failures in the incident-reporting database.  Timely investigation to identify root cause, with implementation of sustainable corrective actions to improve.

• →

  Attend Sales and Operations Planning (S&OP)/Master Production Scheduler meetings

• →

  Initial and ongoing confirmation and communication of order status to customers

• →

  Manage orders and customer commitments in accordance with sales control plans defined by Business

• →

  Assist Collections teams to resolve customer payment issues related to order fulfillment

• →

  Participate in Order Launch meeting process to prepare for the onboard of successful order fulfillment processes for new products and customers

• →

  Manage orders to meet monthly closing deadline

• →

  Specific duties as may be defined by individual business needs

• College or university degree

• Previous work experience in similar field

• Good IT skills (MS Office, SAP experience is an advantage)

• Excellent problem-solving skills

• Outstanding communication skills: can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

• Costumer focused attitude; meet or exceed customers expectations (internal/external), establishes and maintains effective relationships with customers and gains their trust and respect

• Good organization and time management skills; can orchestrate multiple activities at once to accomplish a goal, arranges information and files in a useful manner, concentrates his/her efforts on the more important priorities

• Self-development skills: he/she is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches.

• Supportive and team worker

• Fluent in English and Chinese; Japanese and Korean language knowledge is a plus