Associate, Industrial & Laboratory Systems Engineering

Location: Mexico City (Hybrid)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As an Associate, Industrial & Laboratory Systems Engineering supporting the IT Core Connectivity team, you will be primarily responsible for supporting the design and operation of IT and laboratory systems, offering hands-on experience and skill development in systems engineering.

• Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.
• Collaborate with various teams to maintain service quality, security, and compliance.
• Participate in service reviews, continual improvement and change management sessions.
• Monitor, operate, troubleshoot, and maintain the data center, LAN, WAN, Voice & Video and Public Cloud infrastructure, focusing on resiliency and security.
• Monitor network performance and security, identifying and resolving issues in a timely manner.
• Monitoring network performance to determine if adjustments are required.
• Process ISP maintenance schedules and co-ordinate with ISP/Vendors for quick restoration of network
• Design, implement, and maintain computer networks, including local area networks (LANs), wide area networks (WANs), wireless networks and Data Center connectivity.
• Work on Voice/Video issues.
• Basic Knowledge of Cloud Infrastructure and its troubleshooting.
• Install and configure network equipment, such as routers, switches, firewalls, and wireless access points.
• Protecting data, software, and hardware by coordinating, planning and implementing in accordance with the Alcon Security and compliance environment.
• Conduct regular network audits to ensure compliance with security policies and regulations.
• Collaborate with other IT teams to integrate network systems with other components, such as servers, storage, and applications.
• Develop and maintain network documentation, including network diagrams, configurations, and procedures.
• Provide technical support and troubleshooting assistance to end-users and other IT staff.
• Troubleshooting, diagnosing, and resolving hardware, software, and other network issues.
• Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.
• Designing, configuring and testing networking hardware, and operating systems

• Bachelor’s degree in Computer Science, Telecommunications, or IT
• 2-4+ years of experience of monitoring, troubleshooting network devices including WLAN, LAN switching, Routers, SDWAN devices, Voice /Video, Cloud Operation.
• Ability to work rotating shifts.
• Ability to work at the Mexico City Alcon Network Operations Center
• Service Now experience handling tickets.
• Demonstrated experience working in ITIL environments.
• Advanced level of English
• Experience in troubleshooting and resolving incidents and major incidents. 
• Experience in implementing changes and fulfilling IT Infrastructure requests. 
• Must be able to work independently on complex technical issues. 
• Ability to communicate and collaborate with end users and service providers. 
• Must be able to solve problems in a structured and methodical way. 
• Proficiency with ServiceNow, ITIL, Cisco, Juniper, AWS, Azure platforms 
• Proven ability to work effectively and collaboratively in a complex matrix organization
• Service Now experience handling tickets and creating reporting
• Demonstrated ability to drive process improvements and standardization
• Experience working with Telecom providers and supplier support organizations.
• Proven experience as a Network Analyst or similar role.
• Experience working with some of the following: Cisco/Juniper products, Network Management solutions, Meraki, ISE and Bluecat DDI
• Previous experience configuring, troubleshooting LAN environments.
• Office Hours: - 10:30AM to 7:00PM

• Opportunity to join a growing, early-stage organization built within a mature, stable global company.
• Friendly working environment and a diverse and highly motivated team
• Individual career development plan and possible career growth within a newly created account
• Truly international environment and daily interactions with colleagues and stakeholders from all over the world
• Attractive benefits & compensation package
• Flexible hours and remote work possibilities (min 3 days per week office-based)

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.