Manager I, Customer Service Support

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

The Manager I, Customer Service Support is primarily responsible for leading a team of customer service representatives to achieve service excellence through effective coaching, training, and motivation. You will create an efficient operating model, provide on-the-job training, and find opportunities to improve systems.

• →Strong leadership skills with experience managing operational teams.
• →Proven ability to influence and lead change in a fast-paced environment.
• →Solid understanding of Customer and Pricing Master Data processes and their impact on business performance.
• →Business acumen with the ability to balance operational excellence and strategic priorities.
• →Experience with SAP and Salesforce (Customer Master Data, Pricing Master Data).
• →Excellent communication skills to engage stakeholders and translate technical concepts into business language.

• Truly international environment and daily interactions with colleagues from all over the world
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
• Attractive compensation package (including bonus scheme)
• Hybrid work possibilities (3/2/weekly)
• Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

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