Manager, QA Operations

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

The Manager, QA Operations is responsible for leading QA Operations activities that support manufacturing, packaging, and release processes while ensuring compliance with applicable regulatory requirements, company procedures, and quality standards. This position manages a team of QA professionals and provides quality oversight of manufacturing operations, investigations, batch record review, and product disposition activities at our Manufacturing Facility in Fort Worth, TX. Specifics include:

• Provide quality oversight and support for manufacturing, packaging, and warehouse operations.
• Ensure compliance with FDA, EU GMP, ISO, and other applicable regulatory requirements.
• Act as the primary QA representative for operational quality issues
• Support review and approval of manufacturing and packaging documentation
• Partner with site leadership to drive a culture of quality and compliance

• Oversee investigations, deviations, nonconformances, CAPAs, and change controls
• Ensure timely and effective closure of quality records in accordance with established procedures
• Monitor quality system performance metrics and identify improvement opportunities
• Support internal, customer, and regulatory audits and inspections

• Ensure timely review and disposition of product batches
• Oversee batch record review processes and disposition decision-making
• Assess potential product quality risks and determine appropriate actions when quality concerns arise
• Support product impact assessments related to deviations, complaints, and investigations

• Bachelor’s degree or equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)
• The ability to fluently read, write, understand and communicate in English
• 5 years of relevant experience
• 3 Years of demonstrated leadership
• Work Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
• Location: Onsite
• Travel Requirements: Up to 10%
• Relocation Assistance: None
• Sponsorship Available: NO

• Strong understanding of FDA regulations, GMP requirements, ISO standards, and quality systems.
• Knowledge of risk management principles and quality decision-making processes.
• Strong investigation and root cause analysis skills.
• Excellent verbal and written communication skills.
• Ability to influence cross-functional teams and drive compliance-focused decisions.
• Strong analytical and problem-solving abilities.
• Experience utilizing quality systems and electronic documentation platforms.

• Leadership and Team Development
• Quality Systems Expertise
• Regulatory Compliance
• Risk-Based Decision Making
• Operational Excellence
• Investigation and Root Cause Analysis
• Strategic Thinking
• Cross-Functional Collaboration
• Change Leadership
• Results Orientation

• Collaborate with teammates to share standard processes and learnings as work evolves!
• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
• Grow your career in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off for salaried associates, paid time off for hourly associates and much more!

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Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.