Principal I, Network & Server Operations (T)

Principal I, Network & Server Operations is responsible for supporting, maintaining, and troubleshooting enterprise network and server environments, with a strong focus on Cisco and Juniper-based LAN infrastructure. This role requires hands-on expertise in CCNA-level networking, incident resolution, and operational support to ensure high availability and performance across the organization’s network systems.

• →Network Operations & Support
• →Monitor and maintain enterprise LAN/WAN environments, ensuring optimal network performance and uptime
• →Perform Level 1/Level 2 troubleshooting of network issues, focusing on Cisco-based infrastructure
• →Support configuration, maintenance, and troubleshooting of:
• →Switches (Juniper, Catalyst series, Nexus preferred)
• →Routers
• →VLANs, trunking (802.1Q), and inter-VLAN routing
• →Diagnose and resolve connectivity issues including:
• →IP addressing and subnetting problems
• →DNS, DHCP, and routing-related incidents
• →Layer 2/Layer 3 connectivity issues
• →LAN Troubleshooting & Incident Management
• →Act as a primary responder for LAN-related incidents and service requests
• →Utilize tools such as packet captures, logs, and monitoring dashboards to identify root causes
• →Troubleshoot issues related to:
  • →VLAN misconfigurations
  • →Spanning Tree Protocol (STP)
  • →Port security and access control
  • →Network latency and packet loss
  • →Cisco VoIP and other voice issues
• →Escalate complex issues to senior engineers or vendors as needed
• →Server & Infrastructure Support
• →Support server connectivity within the network (physical and virtual environments)
• →Coordinate with server, storage, and application teams to resolve cross-functional issues
• →Assist in maintaining infrastructure documentation, asset inventories, and configurations
• →Change & Configuration Management
• →Execute standard network changes following change management processes
• →Assist in configuration and deployment of network devices
• →Maintain accurate documentation of network topology, configurations, and procedures

• Monitor network health using enterprise tools (e.g., Logic Monitor, SolarWinds, PRTG, or similar)
• Identify recurring issues and recommend improvements
• Participate in root cause analysis and post-incident reviews

• 12 - 15 years of total experience with Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Cisco Certified Network Associate (CCNP) certification (required or strongly preferred)
• 8+ years of relevant experience in network operations or NOC environments
• Strong knowledge of:

- TCP/IP, subnetting, and routing fundamentals.

- CISCO IOS CLI, Juniper MIST, L2 Support

- VLANs, STP and basic routing protocols (OSPF, EIGRP).

  - Proven experience in LAN troubleshooting in enterprise environments.

• Experience with Cisco switching platforms (Catalyst, Nexus)
• Familiarity with network monitoring and ticketing tools (ServiceNow or similar)
• Basic understanding of firewalls and network security concepts
• Experience supporting virtualized or cloud-connected environments (AWS)
• ITIL knowledge or certification.

• Strong analytical and problem-solving skills
• Ability to troubleshoot under pressure in a fast-paced environment
• Excellent communication and collaboration skills
• Detail-oriented with a focus on documentation and process adherence
• Ability to prioritize and manage multiple tasks effectively.

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