Sr. Associate I, Clinical Applications Services & Support - GEM

• Train operating room staff on Alcon products
• Provide on-site and remote clinical support and technical information
• Implement equipment and software upgrades at clinical sites
• Respond to customer inquiries per standard operating procedures and guidelines
• Attend and support medical events and demonstrations
• Collaborate with Field Service Engineers and Sales Representatives for installations and support
• Provide constant feedback to Research and Development on clinical performance of products via an approved communication plan
• Document site visits within 48 hours
• Report and address adverse events and device deficiencies, and refer unapproved use inquiries
• Achieve required clinical certifications
• Advocate for continuous improvement in processes and operational excellence through knowledge sharing

WHAT YOU’LL BRING TO ALCON:

• Bachelor's degree or equivalent qualification in Optometry, Nursing, Biomedical Engineering, Health Sciences or a related discipline.
• Minimum 3 years of relevant clinical, ophthalmology or medical-device experience preferred.
• Previous experience in ophthalmology, surgical environments, clinical applications or medical-device customer training is highly desirable.
• Demonstrated ability to train healthcare professionals and communicate complex clinical and technical information effectively.
• Strong troubleshooting, presentation and customer-management skills.
• Ability to work independently and effectively collaborate with Sales, Field Service and cross-functional teams.
• Strong commitment to quality, compliance, documentation and patient safety.
• Willingness to travel extensively within South Africa and, when required, internationally.
• Valid driver's licence.

HOW YOU CAN THRIVE AT ALCON:

• Take ownership of your territory and directly contribute to the growth of a global leader in eye care.
• Develop deep clinical and commercial expertise through ongoing training and professional development opportunities.
• Collaborate with talented colleagues across sales, marketing, medical, and customer-facing functions in a supportive and high-performing environment.
• Make a meaningful impact on patients, healthcare professionals, and the future of vision care.
  

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