Surgical - Field Service Engineer (서울/경기)

Alcon are one of Korea ‘Top Employer’s’ and are the market leader in eye care globally, helping people see better through advanced surgical and vision care products and if you want to help make a difference then please join us!

Major Accountabilities

• Provide quality, professional responses to meet customer needs and satisfaction.  Solid problem-solving processes.
• Communicate with customer on a daily basis
• Assure that all parts necessary for successful service repair are available.  Control spare parts inventory levels in trunk inventory.
• Test repaired instrument in all operating modes and assure that repaired instrument operates at Alcon`s specifications.
• Install retrofits and instruct customers of resultant benefits and changes
• Diagnose operating problem with malfunctioning equipment.  Consult management on chronic or unusual problems.
• Submit neatly completed paperwork in a timely manner.
• Comply with all legal, regulatory, and ethical business requirements in executing the assigned roles and responsibilities as defined in the local regulation and the Corporate procedure.
• Ensure reporting of all spontaneous adverse events (AE) and technical complaints for all Alcon Products according to respective SOP

• Minimum: College degree or equivalent
• Preferred: B.A. degree in Electronic related

• Minimum:  Experience group activity in college related Electronics, Computer, Physics or Robot engineering etc.
• Preferred: 1-3 years of field experience in electronic medical Equipment (Or More than 5 years experience on servicing non- medical Equipment on field.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Eligibility Requirements
No reason for disqualification on overseas business trip 
Men are required or exempted from military service.

Information on returning employment documents
* All applicants, except those who pass the final round, will be able to claim the return of the submitted employment documents during the period between 14 and 180 days from the date on which employment is confirmed.
*In preparation for the applicant's request for return, we will keep the documents within 180 days after the announcement date of the final successful candidate, and the documents that have expired return period will be destroyed under the Personal Information Protection Act.
-If the application is submitted on the website or by e-mail, or if the applicant submits it voluntarily without our request, it shall not be returned in accordance with the proviso to Article 11 (1) of the Fairness of the Employment Procedure Act, and if the employment documents are destroyed due to natural disasters or other reasons not liable to us, it shall be deemed to have been returned.
*Applicants who wish to request the return of employment documents under the proviso to paragraph (1) submit a return request (Form 3 of the Enforcement Rules of the Act on the Fairness of Employment Procedures) by e-mail to the person in charge of employment and we send it to the designated address within 14 days from the date the submission is confirmed.

• Fluency in both written and spoken Korean and English