Associate - Customer Happiness

Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points

• →Support the Head of Customer Happiness to:

• →Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers
• →Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
• →Ensuring that the Customer requirements are  captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
• →Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle
• →Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
• →Ensure Customer service needs are meet at a high standard, by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design
• →Adherence to Customer Happiness policies and processes
• →Preparing and developing Lessons Learned reports and requesting feedback from customers via the online survey function

• Bachelor’s degree in Business Administration, Marketing, Finance or any related field

Min of 4+ years of experience in a customer service or a related field

• Good understanding of Customer Relations and Services
• Strong knowledge of CRM
• Good understanding of the “Design and build” journey for residential Project
• Proven strategic thinker with track record of innovation
• Good conflict resolution/management skills
• Good communication and interpersonal skills