Service Desk Technician

Pure Infusion is a leading healthcare infusion services company providing high-quality, patient-centered infusion therapy across multiple clinic locations. We have been recognized as the fastest-growing company in Utah for two years in a row as of October 2025. Born from the merger of Pure Infusion Suites and Aleracare, we are building a unified organization grounded in a strong culture of excellence, accountability, and genuine care for patients and employees alike. Headquartered in Salt Lake City, Utah, with operations spanning multiple states, we are in a pivotal stage of growth and integration and we’re looking for people who want to help shape what comes next. 

If you’ve been looking for a healthcare position that truly allows you to love on, personally care for, and intentionally work with patients without the chaos of traditional healthcare systems, then Pure is likely what you have been waiting for, we hope you’ll keep reading.

OUR CORE VALUES

We live by four core values that define our culture and guide our hiring:

• People-obsessed
• Relentlessly Improving
• Innovators
• Grateful

·         Troubleshoot and resolve issues related to Windows and macOS operating systems, standard business applications, hardware, networking (LAN/WAN, VPN, Wi-Fi), and peripherals (printers, phones, mobile devices).

·         Provide support via phone, Microsoft Teams chat, email, remote tools, or in person.

·         Answer, log, track, and manage incidents and service requests using the ticketing system.

·         Prioritize requests according to defined service levels and business impact.

·         Maintain clear, accurate, and concise ticket documentation.

·         Confirm issue resolution with users prior to ticket closure.

·         Basic knowledge of Windows and/or macOS operating systems. 

·         Familiarity with Microsoft 365, email platforms, and common business applications. 

·         Fundamental understanding of hardware, peripherals, and basic networking concepts. 

·         Ability to follow structured troubleshooting processes and think analytically. 

·         Strong verbal and written communication skills. 

·         Ability to explain technical concepts in clear, user-friendly language. 

·         Patient, service-oriented approach with a focus on user satisfaction. 

·         Strong attention to detail, particularly in ticket documentation. 

·         Ability to manage and prioritize multiple requests in a fast-paced environment. 

·         Ability to work effectively both independently and as part of a team. 

·         Hybrid work environment with prolonged periods of sitting and computer use. 

·         Must be able to lift up to 15 pounds occasionally. 

The Company is committed to hiring a diverse and qualified workforce. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status under applicable law.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

• Opportunity to advance into Tier 2 support or specialized IT roles. 

• Exposure to broader IT systems, tools, and operational processes.