Implementations Operations Specialist

United States·BaltimoreFull-Timemid

OperationsOperations Specialist

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Quick Summary

Overview

Company Description At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Technical Tools

salesforce

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

The Implementations Operations Specialist will report to our Manager, Implementations Operations, and act as the liaison between the Sales and Implementation departments ensuring a smooth transition and exceptional customer experience. The objective of this position will be to assist in the management of customer orders from inception to execution.

This role is a great opportunity for someone who is customer-centric, has great attention to detail, and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem solving and communication skills.

Inspect, categorize, and process customer orders within the CRM

Communicate across the organization to facilitate a smooth transition from Sales to Implementation

Maintain transparent communication with customer stakeholders regarding project milestones and status updates

Work closely with the Production department to ensure optimal delivery of products

Assist in the collection of critical information and documentation required for successful order fulfillment

Update project trackers and customer implementation plans

Support documentation, reporting, and customer onboarding materials

Strong verbal and written communication skills

Proficient in basic computer skills

Attention to detail

Strong organizational skills and ability to multitask

Ability to drive projects to completion

Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

Ability to collaborate across departments

Ability to work under minimal direction and take initiative on new tasks

Ability to travel on occasion

Knowledge of Salesforce

Bachelor’s Degree or equivalent experience

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hospital, and Cancer Insurance

Live Near Your Work HomeBuying Incentive

Employee Referral Bonuses

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP