Service & Warranty Customer Support Representative

United StatesNormalmid

OtherCustomer Support Representative

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Dixie Chopper, a member of the Alamo Group family of companies, maker of the World's Fastest Lawn Mower,

Technical Tools

OtherCustomer Support Representative

What We Offer

~2 min read

✓Communicate in a professional, courteous, and timely manner. Demonstrates a commitment to outstanding internal and external customer care.

✓Provide technical assistance within the plant, warehouse, and shipping.

✓Provide technical advice and assists customers on operational and mechanical repair of products by first identifying make and model of unit and analyzing performance problems. Resolves issues by determining appropriate part numbers and corrective action needed. Assists in ordering parts.

✓Maintain contact with customer or dealer ensuring accurate service and repairs have been completed.

✓Visually inspect parts and whole goods to determine problems.

✓Assist in research testing and troubleshooting of new proto-type equipment.

✓May provide technical support at Trade Shows. Able to travel overnight as required.

✓Creates new illustrations for owner’s/operator’s manuals utilizing various computer graphics packages using various computer graphics packages such as SolidWorks/SolidWorks Composer and Adobe Professional Suite. Interfaces software’s with each other as required to complete assignments. Determines which methods/tools to use and consults with engineers for validity of information.

✓Prepares text for operation, assembly, and service instructions.

✓Responsible for accuracy and updating corrections and/or revisions as needed with company manuals.

✓Communicate with Corporate Safety in maintaining the safety sections of our product manuals.

✓Use camera and computer tablet to document machine assemblies, instructions, and parts.

✓Edits and/or updates existing illustrations in accordance with ECO’s or manuals marked by hand with change indications.

✓Performs technical writing duties and creates instructions for operating procedures in owner’s/operator’s manuals. Observes and operates actual equipment for thorough knowledge and understanding in order to perform these duties.

✓Creates and maintains accuracy of parts listings on computer of various assembly procedures for new manuals using Bill of Materials structure, and revises parts listings of existing manuals.

✓Maintains files for all drawings, illustrations, manuals and parts listings in proper sequence and date order. Maintains originals (master copies).

Previous experience in dealing with parts and service.
Experience with database programs.
Familiar with design layouts, assembly drawings and/or component part drawings.
Experience in CAD. Proficient with graphics programs SolidWorks Composer and Adobe desktop publishing or similar
Excellent mechanical aptitude and understanding.
Able to organize and prioritize work schedules to meet deadlines and work under pressure. Work overtime as needed to complete assignments.
Ability to determine required parts and assemblies by reviewing Bills of Materials or assembled units on the floor.
Experience with computer software to create and edit illustrations.
Exceptional mechanical aptitude/ability preferred. Troubleshooting and diagnostic ability required.
Ability to read blueprints, bill of materials, electrical and hydraulic schematics, and parts/operating manuals.
Excellent communication skills, both verbal and written.
Excellent customer service skills including phone and email etiquette, ability to use standard office equipment.
Familiarity with and ability to use Microsoft Office.
Ability to reason and use good judgement.
Ability to prioritize and organize work.
Ability to meet deadlines and work under pressure.
Able to initiate projects without supervision.

High school diploma or GED certificate
Associate or bachelor’s degree from college or technical school in Agricultural field preferred
Education/training in technical writing preferred
Minimum of one to three years previous experience in Technical Service and Publications with increasing levels of responsibility.