Asesor Full Time

Responsible for provides operational support to Nissan Canada Finance by reviewing and validating customer liability statements. The position is responsible for ensuring the accuracy of charges, applying approved waivers, incentives, and adjustments in accordance with established business rules, and preparing finalized liability statements for downstream processing and customer distribution.

• Review customer liability statements to verify the accuracy of charges, fees, balances, and supporting documentation.

• Identify applicable waivers, loyalty benefits, incentives, and other authorized adjustments based on established guidelines.

• Coordinate with internal departments to ensure applicable adjustments are reviewed and applied in a timely manner.

• Monitor and follow up on outstanding requests to ensure liability statements are completed accurately and within established service levels.

• Maintain tracking records and processing documentation to support statement accuracy, workflow visibility, and audit requirements.

• Finalize liability statements and submit completed files to the Mailing Room for printing and customer distribution.

• Escalate discrepancies, missing information, or unresolved issues to the appropriate stakeholders for review and resolution.

• Education requirements: Degree in process
• List of required skills and qualifications: Basic understanding of the auto finance industry
• MS Office Intermediate

•Attention to detail

•Sustained concentration

•Quality and results orientation

•Analytical thinking

•Adaptability

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa