Bilingual Call Center Representative

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
• The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects
• Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
• Must be able to utilize all tools and resources available to proactively resolve our customer’s concerns and prevent any further callbacks.
• Must be able to follow all Adherence guidelines to achieve a minimum target of 95%

• Education requirements: High school diploma
• List of required skills and qualifications: Basic understanding of the auto finance industry, Empathetic with difficult situations & Active Listening
• Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
• Fluent English
• MS Office Intermediate
• Ability to perform work onsite at Aguascalientes.
• Schedule:
• Availability to work 48 hrs per week
• Schedules could fall within the time frame (6:00 am until 9:00 pm) from Monday - Friday and Saturdays from 6:00 am until 5:30 pm (Depending on Department requirements a 6 day or 5 schedules will be assigned for at least 6 months.)

• Bachelor´s degree.

NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are essential to maximizing the power 
of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs 
of our employees and customers. We are committed to creating a culture where everyone belongs and 
feels respected, valued, and heard. 
Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base 
and communities. Join us in our commitment to diversity and inclusion.