Bilingual Consumer Affairs Coordinator

• Manage executive, media, and social-media escalations by investigating cases, coordinating resolutions with internal teams, and documenting all actions in Salesforce.

• Communicate outcomes to stakeholders, recommend goodwill when appropriate, and ensure seamless case handoffs.

• Conduct follow-ups to confirm consumer satisfaction and adhere to case closure metrics.

• Analyze trends in consumer feedback to identify improvement opportunities and propose process enhancements.

• Prepare reports, summaries, and act as backup support to team members as required.

• Minimum 1–3 years of customer service experience in a Contact Centre or Case Management environment.

• Bilingual (English/French) is required, with excellent written and verbal communication skills.

• Ability to make sound decisions under pressure with minimal supervision.

• Excellent analytical skills with strong attention to detail.

• Experience handling executive-level escalations.

• Strong negotiation, conflict‑resolution, and interpersonal skills.

• Ability to coach and guide others on complex case handling.

Excited about this role? Submit your application today!

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Salary Range:

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.