Bilingual Senior Customer Service Representative

Location: Mississauga, Ontario

Job Schedule: Full-time, (Hybrid 4 days onsite, 1 day Remote) 

Education Requirement High School Diploma

Sponsorship: No   

Come Drive Innovation with Us. 

We are currently looking for a Bilingual Senior Customer Service Representative to join our team in Mississauga, ON. 

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

This Role will be responsible for responding to escalated customer and dealer issues, spanning multiple departments in a manner consistent with provincial and federal laws and departmental standards using effective and creative problem-solving skills, and effective communication with dealer staff, internal staff and external vendors.

• Supports Customer Service Reps by assisting them in finding solutions to customer and dealer concerns.
• Activities include training on policies and procedures. Conducting ongoing training sessions; assisting with directly resolving questions or concerns of a dealer or customer; and ensuring communications are current and flow smoothly to the reps. 
• Verifies work completed by reps for detail and accuracy.
• Handles escalated issues and ongoing customer correspondence prepares and provides written and verbal communication in response to customer and dealer concerns or inquiries.
• Monitors agents to ensure quality service while coaching and developing agents.
• Monitors workflow to ensure timely and accurate response to customer correspondence.
• Monitor all incoming customer mail and emails.

• Minimum High School Diploma has 1-3 years’ experience in the area of customer service relating to automotive finance.
• The candidate must be bilingual (English & French).
• Proficiency in Word/Excel/Outlook, as well as a good comfort level adapting to new computer systems.
• Must be organized, have good time-management skills and be able to multi-task.
• Incumbents speak on behalf of the company and on behalf of supervisors when dealing with customer/dealer complaints.  As such candidate must have strong written and verbal communication skills.

• Bachelor’s Degree or College Diploma in Business preferred. 

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

People are our most valuable assets, and Nissan seeks to maximize the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Nissan aims to improve business results through a workplace and business that meets the needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have Business Synergy Teams (BSTs) across the Americas that are open to all employees and seek to connect employees through common interests and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in our business as we respect and recognize the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products, and communicating from a position that will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to our employees and customers into the future.

Salary Range:

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.