District Technical Service Manager- Macon, GA

United States·Atlantamid

OtherService Manager

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Quick Summary

Requirements Summary

Bachelor's degree preferred, or equivalent combination of education and relevant experience Sponsorship: No Come Drive Innovation with Us.

Technical Tools

OtherService Manager

Location: Macon, GA

Job Schedule: Full-time field role/remote

Education Requirement: Bachelor's degree preferred, or equivalent combination of education and relevant experience

Sponsorship: No

Come Drive Innovation with Us. We are currently looking for a District Technical Service Manager to join our team in the Southeast Region.

The District Technical Service Manager (DTSM) serves as Nissan's primary technical field representative, supporting dealership service operations, customer satisfaction, and complex vehicle repair resolution. This role works closely with dealership personnel, regional teams, and corporate partners to diagnose difficult vehicle concerns, improve service performance, support customer case resolutions, and drive operational excellence across assigned dealerships.

Key Responsibilities

Provide technical expertise and support for complex vehicle repairs and diagnostic concerns that dealership technicians are unable to resolve.
Conduct regular dealership visits to evaluate service operations, customer satisfaction performance, technician development, and overall service effectiveness.
Meet with vehicle customers as necessary to confirm scope of concern conditions, or to demonstrate expected vehicle performance.
Partner with dealership leadership to identify improvement opportunities, develop action plans, and enhance customer retention and service quality.
Collaborate with Engineering, Technical Hotline, Consumer Affairs, and regional teams to address vehicle quality concerns and customer issues.
Investigate vehicle incidents, document findings, and prepare reports related to product performance, customer concerns, and legal matters.
Evaluate customer buyback vehicles and coordinate repair recommendations and final disposition.
Represent Nissan in arbitration, Lemon Law, warranty, and product-related cases as a technical subject matter expert.
Review technician training needs, service processes, warranty activity, and special tool requirements while promoting dealership certification and service excellence.
Provide guidance and recommendations regarding warranty and goodwill claim approvals.

Responsibilities

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People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Atlanta Georgia United States of America