Ingeniero Soporte Tecnico Especialista Automotriz

The position has a strong candidate already mapped; at the same time a formal recruitment process will be launched, allowing all interested individuals to participate in accordance with the internal policy.

Location(s): Ciudad de Mexico
Job Schedule: Hybrid (4 días onsite / 1 día Home Office) Office Hours: 08:00 AM - 05:30 PM
Education Requirement: Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Mechatronics Engineering, Automotive Engineering, or related field.
Sponsorship: No

We are currently looking for an Ingeniero Soporte Técnico Automotriz to join our team in Ciudad de Mexico.. This position will be responsible for providing specialized technical support for Nissan and INFINITI electrified vehicles, including EV, HEV, and e-POWER technologies. The role will lead diagnostic, validation, recovery, and technical analysis activities related to high-voltage battery systems while supporting dealer network resolution of complex technical concerns.

The Engineer will play a key role in the DAJUMA Project, supporting lithium-ion battery recovery and reconditioning operations, helping reduce unnecessary battery replacements, improving diagnostic quality, and strengthening dealer technical capabilities. This position will collaborate with multiple functions including Warranty, Quality, Plant, R&D, SCM, and Technical Support teams to develop solutions, standards, and continuous improvement initiatives focused on vehicle electrification technologies.

A Day in the Life:

• Provide second-level technical support to Nissan and INFINITI dealers for EV, HEV, and e-POWER vehicles.
• Execute battery charging, recovery, reconditioning, and module replacement activities following technical and safety standards.
• Analyze complex technical incidents and establish structured diagnostic paths.
• Review and validate dealer diagnostic results, technical reports, and warranty-related information.
• Evaluate discharged lithium-ion batteries and determine recovery versus replacement feasibility.
• Document diagnostic findings, recovery activities, lessons learned, and improvement opportunities.
• Develop technical bulletins, diagnostic procedures, service guidelines, and training materials.
• Perform root cause analysis and support implementation of corrective actions.
• Collaborate with Warranty, FQI, Plant, R&D, SCM, and other stakeholders to resolve field issues.
• Participate in pilot tests, technical validations, and electrification-related projects.
• Ensure compliance with high-voltage safety standards and electrical regulations.
• Support continuous improvement initiatives within the DAJUMA Project and technical support processes.
• Coach and develop dealer technicians and internal technical teams.

Who We're Looking For:

Required:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Mechatronics Engineering, Automotive Engineering, or related field.
• 3 to 5 years of experience in automotive technical support, vehicle diagnostics, EV/HEV systems, battery systems, or related engineering functions.
• Knowledge of EV, HEV, and e-POWER vehicle systems.
• Knowledge of lithium-ion battery technology and battery management systems.
• Understanding of high-voltage safety principles and procedures.
• Experience with automotive electrical and electronic systems.
• Knowledge of CAN communication networks.
• Experience in automotive diagnostics, troubleshooting methodologies, and electrical diagram interpretation.
• Root cause analysis and failure investigation experience.
• Technical report development and documentation skills.
• Advanced English proficiency.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Strong attention to detail, technical decision-making, and process orientation.

Desired:

• High-Voltage Safety Certification.
• EV / HEV Technical Training.
• Lithium-Ion Battery Systems Training.
• Automotive Diagnostics Certification or specialized training.
• Root Cause Analysis (RCA) Training.
• Nissan Technical Certifications.
• Project Management Training.
• Lean Manufacturing, Kaizen, or Continuous Improvement certifications.
• Experience supporting warranty validation processes.
• Experience mentoring technical teams or dealer networks.
• Previous experience in electrification projects and battery recovery operations.

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa