Head of Network Aftersales

Are you looking to join Renault Group UK as our Head of Network Aftersales? You will lead the aftersales field force operation across the network, trade, Motrio, corporate sales and approved body shops to deliver against turnover, network profitability, customer experience and customer loyalty targets.

We are looking for someone to define and deliver performance targets across the dealer network, Trade Programme, Motrio network, and approved body shops. The role holder will be responsible for leading action plans, managing escalations, and deploying network priority programmes in alignment with the Aftersales Leadership Team to drive performance across all aftersales channels and achieve both direct and indirect KPIs.

A core responsibility of the role is to develop network capacity through effective parc management, technician growth, and ramp optimisation, ensuring the achievement of customer experience, quality, and lead time objectives.

The successful candidate will define and deploy network performance targets, while delivering the network Trade and Hub strategy to support sustainable business growth.

In addition, you will develop the team capability and operation to ensure value-adding engagement across all aftersales operations.

Success will be measured through improvements in parts turnover, customer experience, parc penetration, first-time acceptance (FTA), service contract performance, and overall network profitability.

The successful candidate will have strong commercial acumen as well as effective stakeholder management skills. Solid presentation, communication, organisation, influencing, people management and strategic thinking skills are essential. 

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.  
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

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