Customer Support Coordinator II

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  Performs standardized tasks associated with assigned billing parameters, which may include summary billing, billing exceptions, inaccurate metering, non-meter billing set-up, electronic meter reads, and contract processing.

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  Analyzes and responds to moderately complex or escalated customer billing inquiries. May be required to adapt standard procedures and processes to resolve customer issues.

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  Responsible for understanding and applying rate tariffs, including keeping current on rate changes and communicating with internal and external customers as necessary.

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  Keeps complete and accurate documentation on customers, as appropriate, including audit trails, bills, changes in metering, contracts, and communications. Creates or modifies written processes as needed.

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  Initiates work orders for meter readings, service requests, construction and/or customer program offerings.

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  Answers customer calls and responds to inquiries.

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  Answers outage and emergency calls.

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  Mentors less-experienced staff as needed.

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  May be required to adapt standard procedures and processes to resolve customer issues.

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  Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.

• Associate Degree Preferred

• 3 years technical and/or professional experience in related customer service or call center

• Experience in billing

• Demonstrated effective interpersonal, verbal and written communication skills.

• Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems.

• Ability to successfully pass web-based pre-employment screening assessments.

• Demonstrated proficiency in basic math.

• Ability to work under minimal supervision.

• General understanding of electric and gas pricing and operations.

• Ability to work effectively in a collaborative and inclusive work environment.

• Billing • Business Process Improvements • Continual Improvement Process • Customer Relationship Management • Issue Management • Process Automations • Regulatory Compliance • Root Cause Analysis • Training

Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.

This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
 

Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.

Visa sponsorship not supported.

Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
 

Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.