🌎 Bilingual Level 2 IT Technician (French & English)

Guatemala·Guatemala CityRemotemid

Customer SupportIt Support Specialist

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Quick Summary

Technical Tools

Customer SupportIt Support Specialist

🌎 We're Hiring: Bilingual Level 2 IT Technician (French & English)

📍 Location: Latin America (LATAM)
🏠 Work Model: 100% Remote
🏢 Hiring Company: Allied Global
🕒 Schedule: Full-Time / Part-Time
🗣️ Languages: French & English – Full Professional Fluency Required

About the Role

~1 min read

Allied Global is looking for an experienced Bilingual Level 2 IT Technician to join an established technical support team. This role is ideal for an IT professional with hands-on troubleshooting experience, strong customer service skills, and full professional fluency in both French and English.

You will provide Level 2 technical support, troubleshoot IT issues, manage support tickets, and collaborate with a technical team to ensure efficient service delivery in a fast-paced IT environment.

Responsibilities

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Provide Level 2 technical support and troubleshoot hardware, software, network, and user-related issues.
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Manage support tickets, resolve technical incidents, and escalate issues when necessary.
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Work with Autotask/Datto and established IT service management processes.
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Document troubleshooting steps, resolutions, and technical information accurately.
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Collaborate with the technical team to support daily operations and service requests.
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Communicate professionally with users and team members in both French and English.

Requirements

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Proven experience as a Level 2 IT Technician or IT Support Engineer.

Experience in a Managed Service Provider (MSP) environment or client-facing IT support is highly preferred.

Experience with Autotask and/or Datto is a strong advantage.

Solid troubleshooting, problem-solving, and ticket management skills.

Ability to handle Level 1.5 and Level 2 technical issues.

Strong communication, documentation, and organizational skills.

Ability to work independently and collaborate effectively with a technical team.

What We Offer

~1 min read

Be part of a global organization and contribute your technical expertise in a remote role supporting an established IT team.

📩 Interested? Apply now and take the next step in your IT career!

⚠️ Important: Professional fluency in BOTH French and English is required. Candidates who do not meet both language requirements will not be considered.