Claims Assistant

Canadian Head Officemid

OtherAssistant

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Quick Summary

Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years,

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OtherAssistant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

This Claim Assistant Role handles many tasks to support Claim Advisors, including but not limited to set up & assigning Claims, requesting reports, Issuing/Approving ETransfers, scanning incoming documents and using multiple software. This includes accountability for maintaining various spreadsheets and ensuring workflow is current. This role is within the Operations team and ensures ACG and the Claims Department performance requirements are successfully met. This position supports and provides customer services in the Claims Operations area and reports to the Manager, National Claims Operations.

Provide superior customer service experience for Claim Advisors of all levels
Collaborate within the Operations team and Claim Advisors
Provide on the job training for team members as requested by manager
Proactively manage day-to-day priorities, balancing new assignments with active tasks
Act as back up to other Claim Assistants
General office duties

Requirements

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Minimum high school education or equivalent
Customer service experience is required
Commitment to providing outstanding customer service
Proficient keyboard skills and computer literacy
Excellent verbal and written communication skills
Ability to collaborate with peers and subordinates to reach goals
Highly motivated and able to work well independently
Enrollment in CIP designation is an asset.

#LI-KT1

Accountability, Claims Resolution, Communication, Customer Centricity, Customer Experience Management, Customer Service, Data Processing, Detail-Oriented, Digital Literacy, Inclusive Leadership, Learning Agility, Office Administration, Organizing, Prioritization, Relationship Management, Results-Oriented, Time Management

What We Offer

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Expected compensation for this role ranges from $ 41,000.00 - 62,225.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.