Claims Reporting Representative

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. 

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  Job Description

  This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties

  Key Responsibilities:

  · Establishes a connection with customers to gather and capture information, to file a first notice of loss claim

  · Provides an overview of the basic claims process and information of a general nature to customers.

  · Receives, screens, and routes incoming telephone calls and other electronic correspondence.

  · Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards

  · Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation

  · Assist customers with scheduling auto and/or property inspections, and a rental car as needed

  · Remain empathetic, and engaged during customer interactions.

  · Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.