Claims Service Representative (Bilingual)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills?  A Company that values diversity, community, and people?  A place where your employer promotes flexibility to achieve work/life balance?  If that sounds like somewhere you want to be a part of, we want to hear from you.  
  
Working with our team, you will have the opportunity to benefit from their real-life work experience designing and implementing pricing models. You will have the opportunity to collaborate, build your network and gain on-the-job experience.    
 

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  May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed

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  Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

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  Receives, screens, and routes incoming telephone calls and other electronic correspondence

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  Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers

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  Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed

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  Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

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  Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

• At least 1 year of customer service experience   

• ​Competency in oral and written communication, preferable multilingual. This role is looking for a candidate that is bilingual in English and French.

• ​Skilled in providing exceptional customer service   

• ​Able to work under pressure and high volumes completing tasks efficiently

#LI-MK1

À Allstate, de grandes choses se produisent lorsque les membres de notre personnel unissent leurs forces pour protéger les familles et leurs biens des incertitudes de la vie. Et depuis plus de 90 ans, notre sens de l’innovation nous a permis de devancer l’évolution des besoins de notre clientèle. De la défense des ceintures de sécurité, des coussins gonflables et des lois sur les permis de conduire, Allstate est devenue un chef de file de l’industrie en matière de sophistication des prix, de télématique et, plus récemment, de protection des appareils et de l’identité. 

Description de poste

À Allstate, de grandes choses se produisent lorsque les membres de notre personnel unissent leurs forces pour protéger les familles et leurs biens des incertitudes de la vie. Et depuis plus de 90 ans, notre sens de l’innovation nous a permis de devancer l’évolution des besoins de notre clientèle. De la défense des ceintures de sécurité, des coussins gonflables et des lois sur les permis de conduire, Allstate est devenue un chef de file de l’industrie en matière de sophistication des prix, de télématique et, plus récemment, de protection des appareils et de l’identité.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.