Comprehensive Personal Liability Represented Claims Adjuster -Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

This role is responsible for investigating moderately complex and complex comprehensive personal liability (CPL) claims, including representative moderate and major CPL losses. Responsibilities include analyzing coverage, obtaining recorded statements, evaluating liability and damages, handling demands, issuing payments to appropriate parties, and negotiating settlements. Claims involving requiring additional expertise are referred to for further handling litigation.

• →Negotiates and settles claims in accordance with business unit best practices.
• →Review policy language and analysis determine coverage.
• →Reviews of medical reports in preparation for claims settlement evaluation.
• →Coordinate the appraisal process for highly complex, disputed claims, ensuring adherence to policy provisions.
• →Determines and explains coverage limits in moderately complex and complex claims involving single or multiple claimants, also determines claim value.
• →Sets initial reserve, updates reserve, documents rationale and claim summary notes.
• →Act as the primary point of contact for policyholder attorneys, leading direct negotiations to resolve disputes efficiently.
• →Draft and respond to attorney correspondence, requests for information, and demands to maintain compliance and mitigate legal exposure.
• →Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues.
• →Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process.

• 2 or more years of experience.
• Adjuster License.
• Strong negotiating experience and policy interpretation experience.
• Experience handling third-party bodily injury claims arising from homeowners, renters, landlord, ATV, boat, and golf cart insurance policies.

Work Location:

Remote Home-Based Work:

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.