Good Hands Repair Network - Repair Consultant - Remote (EST/CST)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Candidates in Eastern and Central Time Zones are preferred.

• You have prior experience using an auto estimating program such as: CCC One and a strong auto damage analysis background (12 months preferred)

• Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred

• Familiarity with insurance policies, coverage, and repair processes

• Candidates in Eastern or Central Time Zone preferred

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience.

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  Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments

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  Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims

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  Summarizes documents and enters into claim system notes

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  Documents a claim file with notes, evaluations, and decision-making process

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  Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management

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  Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim

This position is not available for Washington, Puerto Rico, California, Alaska, and Hawaii residents.

#LI-AK1

• This is a remote, home-based position. Your home office does not need to be near an Allstate office, but you must reside in the United States.

• A dedicated workspace in your home that is private and free from distractions.

• Minimum internet bandwidth of 50 MB down / 5 MB up.

• An appropriate work surface and seating for a professional home office setup.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.