2mo ago

Homeowner Claims Subrogation Advocate - Remote

United StatesRemotemid

Other

2 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Manages, researches and resolves complex and occasionally highly complex customer communications, concerns,

Requirements Summary

6+ years of Homeowner’s Property claim handling, settling, adjusting/evaluating experience required Homeowners Property claim subrogation experience,

Technical Tools

Other

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Under limited supervision, this job is responsible for identifying and monitoring subrogation inputs and collections. This role identifies new subrogation opportunities, refers opportunities to the subrogation unit, implements procedures, and monitors subrogation reimbursements to other insurers. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Responsibilities

~1 min read

→
Manages, researches and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
→
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
→
Works with Subrogation Adjusters and Litigation Attorneys to recover funds on complex Property Losses to include product liability cases
→
Identifies subrogation opportunities and refers claims to Subrogation unit in markets where complex subrogation litigation is prevalent
→
Documents a claim file with notes, evaluations and decision making process
→
Summarizes documents and enters into claim system notes
→
Advises management on coaching and training opportunities
→
Assesses unit needs for training and development on subrogation issues and processes

Customer Communications, Decision Making, Insurance Claims, Negotiation, Property Claims, Researching, Subrogation Claims

Requirements

~1 min read

6+ years of Homeowner’s Property claim handling, settling, adjusting/evaluating experience required
Homeowners Property claim subrogation experience, a plus

What We Offer

~1 min read

Compensation offered for this role is 56,000.00 - 92,000.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.