HR Operations & Service Expert
Quick Summary
Lead complex service management portfolios and enterprise-wide operational initiatives. Provide guidance, coaching, and support to Lead Consultants and Service Managers on service issues,
7 or more years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs or related disciplines.
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
The Expert is responsible for advancing governance, service performance, operational excellence, capability development, and stakeholder engagement across internal teams and external service partners. This individual plays a critical role in shaping the future of service management through data-driven decision making, continuous improvement, and operational transformation.
Responsibilities
~1 min read- →
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This job does not have supervisory duties.
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Establishes and evolves governance frameworks, service standards, and performance mechanisms that drive accountability, transparency, and continuous improvement across HR service delivery.
Partners with senior leaders to shape service strategy, influence enterprise decisions, and align operational priorities with HR and business objectives.
Develops service management capability across teams through coaching, knowledge sharing, leadership, and the advancement of operational best practices.
Leads relationships with internal and external partners to ensure consistent service delivery, operational performance, governance, and stakeholder satisfaction globally.
Identifies and leads opportunities to improve service quality, employee experience, operational efficiency, and scalability across the HR service delivery model.
Requirements
~1 min read7 or more years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs or related disciplines.
Demonstrated success leading complex global operating models and HR service delivery functions.
Strong executive presence with proven ability to influence senior leaders and enterprise stakeholders.
Extensive experience driving operational transformation, governance, and continuous improvement initiatives.
Proven experience managing global vendors, outsourced partnerships, and service performance frameworks.
Demonstrated capability building, coaching, and leadership experience across complex operational environments.
What We Offer
~1 min readAllstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
The candidate(s) offered this position will be required to submit to a background investigation.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Location & Eligibility
Listing Details
- Posted
- July 8, 2026
- First seen
- July 13, 2026
- Last seen
- July 13, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 37%
- Scored at
- July 13, 2026
Signal breakdown
Please let allstate know you found this job on Jobera.
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