Inside Adjuster (Trainee) Analyst II - HYBRID Denver, CO

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Working from your home office on Tuesday and Thursday, and in office on Monday, Wednesday and Friday, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

Monday-Friday, 8am-4:30pm with rotational Saturday duty

Work from home Tuesday and Thursday

In office on Monday, Wednesday and Friday

·       1+ years of previous customer service experience required.

·        Previous industry experience is highly desired.

·        Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.

·        Ability to assess property damages and accurately determine claim coverage.

·        Excellent negotiation and communication skills to interact with customers and stakeholders remotely.

·        Ability to work independently and manage time efficiently in a virtual work environment.

·        Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.

·        As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

·        If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

·        The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.

·        Ongoing training opportunities for continuous improvement happen regularly on the job.

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designation

People who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

      • This job does not have supervisory duties.

#LI-MS3

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.