Inside Service Agent (Bilingual)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

• Respond to customer inquiries about their policy in a professional manner.

• Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in. 

• Provide personalized service while being a Trusted Advisor with respect to insurance.

• Promote Allstate features and benefits as part of ongoing portfolio reviews.

• Manage policy renewal process and client inquiries to make changes to their policies.

• Reply to on-line requests as required

• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.

• Upselling and cross selling Auto and Property products in accordance with the Allstate’s underwriting guidelines.

• Provide support and guidance when handling First Notice of Loss (FNOL) claim calls.  Document loss details in the claim system and perform specified tasks and ensure claim is transferred/assigned to a Claim Advisor.

• Meet and exceed key performance and attendance metrics.

• Post-secondary education or equivalent work experience

• Must have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in.

• Must have 1 - 3 years customer service experience.

• Must speak, read and write French and English.

• Proficient computer skills in MS Office applications.

• This is a work from home position.  You must have a space conducive to working from home.

• Ability to work evenings is required.

• Call center and insurance experience is preferred.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.