Instructional Designers - Allstate Claims University

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Instructional DesignerEducation & Training

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Quick Summary

Key Responsibilities

Develops blended learning solutions (ILT, VILT(Virtual Lead Training), simulations, job aids, assessments) aligned to business needs.

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Instructional DesignerEducation & Training

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Learning Consultant I contributes to Learning & Development strategy, programs, processes, accountabilities, and/or policies to deliver customer-centered products in an efficient and cost-effective manner that align to business unit and enterprise strategies.

Allstate is seeking Casualty Learning & Development Consultants to support the design and development of our Casualty Injury College, an innovative learning program focused on building adjuster capability and performance. In this remote role, you will create engaging, adult-learning experiences that strengthen claim judgment, evaluation accuracy, negotiation effectiveness, and customer communication skills. Working closely with business partners and subject matter experts, you will design practice-based, real-world learning solutions that drive measurable improvements in quality, cycle time, and customer satisfaction. If you have instructional design experience and exposure to insurance claims, particularly casualty or injury claims, we encourage you to apply and help shape the future of adjuster development at Allstate!

Responsibilities

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• Designs and delivers learning offerings that are developed and aligned to business and enterprise strategy as part of an agile team; Ensures talent management practices are supported consistently within learning offerings.

• Maintains catalog of offerings and recommends content to meet business unit and enterprise needs.

• Participates in audit and quality reviews of learning systems.

• Coordinates the initial set-up of classes, which includes reviewing the class list and preparing materials for the class

• Builds and maintains relationships with business partners, clients and cross-functional teams; Drive adoption of skills-based culture to empower and develop meaningful business-relevant skills through design and delivery of learning.

• Measures learning effectiveness and shares recommendations to help improve learner understanding; Provides support for learners as needed.

• Coaches and supports learners as they work through learning exercises.

• This job does not have supervisory duties.

Facilitator guides
Participant materials
Video and eLearning courses
Job aids and performance support tools
Simulations and critical thinking, scenario-based activities

Articulate Rise and Storyline
Camtasia or other audio/video production tools
Microsoft suite of products
Adobe tools and resources
AI based resources and tools like Synthesia

Designs and facilitates end-to-end claim simulations and applied learning experiences

Provides actionable coaching to drive behavior change and skill adoption

Builds capability in prioritization, workflow execution, and claim management

Models and teaches empathy, professionalism, and clear customer communication

Create measurable learning objectives, assessments, and evaluation strategies.

Casualty Claims Expertise with a strong knowledge of:

Evaluation accuracy and exposure recognition
Medical literacy and causation
Demand handling and negotiation strategy
Litigation fundamentals, discovery, and settlement strategy
Desk and pending management

#LI-KR1

Adult Development, Adult Learning Methodologies, Adult Training, Auto Insurance Claims, Bodily Injury Claims, Communication, Content Design, Development Strategy, Facilitate Training Sessions, Facilitating Adult Learning, Facilitating Learning, Facilitation, Injury Assessment, Instructional Design, Learning and Development (L&D), Learning Effectiveness, Learning Materials Development, Learning Systems, Personal Injury Claims, Project Coordination, Training Facilitation, Training Programs

What We Offer

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Base compensation offered for these roles are:

L&D Consultant I: $53,500- $86,400
L&D Consultant II: $56,000 - $93,250
L&D Sr Consultant I: $62,100 - $105,300
L&D Sr Consultant II: $65,600 - $111,550

Annually and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.