Performance Manager National Auto Claims

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

• Understanding discipline performance, in consideration of claims performance & operational performance
• Partner closely with Claims Intelligence on creating new reporting (e.g. providing requirements)
• Understand, and monitor key performance metrics, and identify insights (i.e. opportunities & strengths)
• Develop, update & communicate holistic discipline claims story for stakeholders internal and external to claims
• Work closely with key partners in finance, product, pricing and analytics to provide claims insights as inputs to business decisions
• Investigate, and identify root causes to claims business problems that arise
• Monitor workforce management plan for discipline

• Strong working knowledge and experience in claims (each claim Area)
• Experience in Analyzing and Presenting Data
• Working experience in the use of MS tools, such as PowerPoint, Excel, MS Power BI, etc. 
• Strong verbal and written communication skills

• 5+ years of relevant claim/data experience 
• Post secondary education preferred 
• Working towards CIP preferred 

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.