Process Intelligence Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

• →Identifies and manages enterprise-wide product and process improvement opportunities that improve the customer experience, reduce expenses, and ultimately help to ensure the achievement of long-term profitable growth
• →Develops and delivers operational dashboards and/or analyses in Celonis or other process intelligence tools
• →Incorporates Industrial Engineering practices and ideologies to facilitate process efficiency and optimization
• →Excellent analytical skills to identify process inefficiencies and understand the root causes – always in close collaboration with the customer/AOR and with focus on improving overall customer experience
• →Participates in the design of leading-edge approaches and solutions utilizing broad knowledge, best practices and benchmarking.  Develops strategic decisions.
• →Integrates external research, subject matter knowledge, and best practices with industry experience, relevant related disciplines, program/process design principles, and business goals and strategy
• →Analyzes ambiguous problems.  Breaks down complex information in a systematic and communicable manner
• →Develops in-depth ideas and materials, insures understanding of technical matters by non-technical, executive decision makers
• →Drives analysis and direction of process improvement engagements
• →Improves department outcomes through innovation and expert guidance
• →Manages relationships with internal data partners with focus on maintaining data integrity
• →Gathers functional AOR requirements and translates them to technical requirements, depending on the solution

Experience

• 3 or more years of related experience
• Experience with process mining tools like Celonis, Minit, UiPath, Software AG, or similar tools preferred
• Basic knowledge of SQL 
• Experience delivering operational dashboards and/or analyses using tools such as Power BI, Tableau, Qlik, or similar
• Experience with process mapping tools such as Visio, Blue Works Live, or similar
• Experience conducting a business process improvement engagement

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.