Property Claims Advisor, Condominium Claims

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture.

Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving, and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

Through our Employee Value Proposition of Opportunity, Flexibility, Community, Diversity, and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options, and truly enjoy the work they do.

• Promote customer-centric values and deliver an exceptional claims experience.
• Interpret insurance policy wording, determine policy coverage, and establish appropriate reserves on assigned claims.
• Investigate, negotiate, and settle homeowner and condominium property claims of moderate to high complexity via telephone and written correspondence.
• Review and analyze condominium-related documentation, including declarations, bylaws, rules, reserve fund studies, corporation correspondence, and other governing documents.
• Assess ownership, maintenance, and repair responsibilities between unit owners and condominium corporations.
• Investigate and evaluate losses involving common elements, exclusive-use common elements, and individual units.
• Interpret policy coverage in conjunction with condominium governing documents to support accurate claim decisions and settlements.
• Collaborate with condominium corporations, property managers, restoration vendors, legal representatives, and other stakeholders to facilitate the effective resolution of claims.
• Take ownership of customer concerns and provide timely solutions to complex claim situations.
• Maintain a caseload reflective of a Property Claims Advisor and effectively manage competing priorities.
• Ensure files are thoroughly documented and comply with company policies, procedures, and regulatory requirements.
• Settle claims within personal authority and follow established escalation guidelines for claims exceeding authority levels.
• Work collaboratively with Homeowner Adjusters, Claims Assistants, and other internal partners to achieve business and customer objectives.

• Minimum of 1-2 years of relevant Property Claims Advisor experience.
• Prior insurance experience and knowledge of property claims handling.
• Experience handling condominium property claims is considered a strong asset.
• Knowledge of condominium ownership structures, declarations, bylaws, and maintenance responsibilities.
• Strong analytical and document review skills with the ability to interpret complex condominium documentation and apply findings to claims decisions.
• Ability to assess responsibility and liability between condominium corporations and unit owners.
• Strong critical thinking skills with the ability to identify strengths, weaknesses, and potential exposures within a claim.
• Excellent communication, negotiation, and customer service skills.
• Strong organizational skills with the ability to manage multiple files in a fast-paced environment.
• Bilingualism (English/French) is considered an asset.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs.

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Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.