Service Analyst - End User Computing (EUC) Enablement (Remote, US)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

• →Develop and execute go-to-market and adoption strategies for End User Computing products and services.
• →Apply change management frameworks, including ADKAR and Prosci methodologies, to support organizational readiness and user adoption.
• →Partner with stakeholders, Change Champions, and support teams to drive awareness, engagement, and successful technology rollouts.
• →Support adoption and enablement of AI-powered workplace technologies and features.
• →Gather, analyze, and synthesize end-user feedback to identify service improvement opportunities.
• →Translate user insights into actionable recommendations that enhance products, services, and user experiences.
• →Develop and maintain standard operating procedures (SOPs), playbooks, and enablement documentation.
• →Represent the voice of the customer by providing data-driven feedback to influence product and service roadmaps.
• →Build and maintain dashboards and reports to measure adoption, satisfaction, service performance, and business outcomes.
• →Deliver reporting and analytics that provide leadership with actionable insights and improvement recommendations.

• →This position has no supervisory responsibilities.

• Experience supporting technology adoption, organizational change management, or end-user enablement initiatives.
• Familiarity with change management frameworks such as ADKAR, Prosci, or similar methodologies.
• Strong written and verbal communication skills with the ability to create executive-ready documentation and reports.
• Ability to translate technical concepts into clear, user-focused communications and training materials.
• Experience gathering and analyzing user feedback to identify trends and drive service improvements.
• Experience developing SOPs, playbooks, process documentation, or knowledge management content.
• Experience collaborating with cross-functional teams, including product, technology, support, and business stakeholders.
• Proficiency with Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Outlook.
• Experience creating reports, dashboards, or performance metrics using reporting tools.
• Knowledge of Power Platform and AI-enabled productivity tools is preferred.

• An equivalent combination of education, training, and experience may be considered in lieu of formal education requirements.

#LI-SM1

Allstate generally does not sponsor individuals for employment-based visas for this position.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.